I haven’t received my order what should I do? Check our delivery information for your estimated delivery day. If the time has exceeded the estimated delivery as outlined above, please firstly check a calling card hasn't been left by Royal Mail. If you are unable to locate a calling card please contact our customer service team who will be happy to help. Please be ready to advise your order name and order number.
What happens if I’m not at home when you attempt to deliver? You should be left a calling card by the courier. Follow the instructions on this card to arrange redelivery or collection from your local sorting office. If you have any queries that the courier is unable to answer please contact our customer service team.
What do I do if I want to change the delivery address? Unfortunately, we are unable to change your delivery address once an order has been dispatched.
What happens if my parcel arrives damaged or with items missing? If your item requires a signature, ensure that you ask the courier to make a note that the parcel is damaged or has items missing. If something has gone wrong with your order, please contact our customer service team as soon as possible with your name and order number. Please also declare whether you would prefer a replacement or refund. Please note that in some circumstances, a declaration form is procedure.
How long will it take to receive my order? Please refer to the Delivery and Returns section above.
How much will my delivery cost? Please refer to the delivery cost table in the Delivery and Returns section above.
Do you deliver internationally? At this time, we are unable to deliver Internationally.
My item doesn’t fit can I exchange it for another size? Unfortunately, we're not currently able to exchange items. However, you can return the item and you'll be refunded for this order within 14 days (See Returns T&C). You can then place a new order for the required size. Please note, you may have to make an additional payment for your new order including postage charges where applicable.
I have changed my mind can I return the item? Yes! You can return any unworn items that are in a re-saleable condition within 14 days of receiving the item. (See Returns T&C)
If I buy two sizes to try on can I send one back? Yes! You can return any unworn items that are in a re-saleable condition within 14 days of receiving the item. (See Returns T&C)